Become a Computer Support Specialist

In 2012, the median pay for computer specialists was $48,900 per year, or about $23.51 per hour[iii]

computer support specialist Salary Potential

In 2012, the median pay for computer specialists was $48,900 per year, or about $23.51 per hour[iii]

Computer support specialists are typically responsible for making sure an organization’s computer systems are operating properly.

Do you want to become a computer support specialits? Computer support specialists often handle duties such as network maintenance, testing and troubleshooting problems with network systems, and evaluating local area networks (LAN) or wide area networks (WAN), among other tasks. Ensuring that network systems are running properly can be essential for business operations. We have taken the time to gather more information about about duties, salary, and other information related to becoming a computer support specialist career.

What Does a Computer Specialist Do?

Typical duties could include:

  • Backing up network data to ensure important  information is protected
  • Monitoring network security and reporting any breaches
  • Identifying and solving network problems, using software and other tools
  • Configuring networks and installing network software
  • Performing regular network maintenance
  • Providing phone and in-person support for user issues
  • Training users to operate new software and equipment

Computer Support Specialist Important Qualities and Skill Sets

Many computer specialists demonstrate useful qualities and skill sets such as:

  • Knowledge of computers and electronics – in order to analyze, repair, and install equipment, computer specialists should be familiar with circuit boards, chips, computer hardware and software, and more.
  • Personal service skills – when working with technology users, computer specialists should be able to assess the individual’s needs and provide quality service.
  • Problem-solving abilities – evaluating and determining the best solution for complex problems is often a recurring requirement in this career track.
  • Communication skills – communicating complex technical explanations to users with little technology expertise can be challenging but essential.
  • Multi-tasking – it may be necessary to juggle more than one problem or task, such as in a busy organization with many technology users.

How to Become a Computer Support Specialist

Education[i]

Educational requirements to become a computer support specialist may vary by employer. Some employers do not require postsecondary education, as long as the candidate has computer knowledge. Others require an associate’s degree or bachelor’s degree in computer science, information science, or a related field. Ongoing education, whether formal or informal, may be important for computer support specialists to keep up with changing technology.

Certification[ii]

Generally, you can become a computer support specialist without certification. However, those pursuing career enhancement opportunities may choose to explore other information technology roles, such as Network and Computer Systems Administrator, which could require certification.

Computer Support Specialist Salary Potential and Job Growth[iii]

So how much can you earn if you become a computer support specialist? While earnings and growth potential vary, here are some helpful stats about computer support specialist salary and job growth:

  • In 2012, the median pay for computer support specialists was $48,900 per year, or about $23.51 per hour.
  • Computer support specialist employment is projected to grow 17% between 2012 and 2022, which is faster than average for all occupations.
  • As more organizations upgrade their equipment and software, the need for support services are projected to increase.

Do you still want to become a computer support specialist after understanding the basics of a computer support specialist’s role? If so explore computer support specialist degree programs here!


Sources: onetonline.org/link/summary/15-1152.00  |  bls.gov/ooh/computer-and-information-technology/computer-support-specialists.htm#tab-2

[i]bls.gov/ooh/computer-and-information-technology/computer-support-specialists.htm#tab-4| [ii] bls.gov/ooh/computer-and-information-technology/computer-support-specialists.htm#tab-4  | [iii]bls.gov/ooh/computer-and-information-technology/computer-support-specialists.htm#tab-1

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